Terms

Natura Viva terms of delivery

These are Natura Viva(Business ID: FI06497660) terms of delivery. Delivery terms include, among other things, information about the online store's delivery terms and prices, return policy and payment methods. 

Content

1. Content

2. Natura Viva payment and cancellation terms for services

3. General

4. Delivery times

5. Delivery methods

6. Payment methods

7. Customer returns

8. Sales territory

Natura Viva payment and cancellation terms for services

Terms for Natura Viva’s events, tours, courses and equipment rentals, which are over 24 hours.  

Payment terms:
The customer has an obligation to acquaint him/herself with the contents and conditions of the offered tour and report possible mistakes and inconsistencies to Natura Viva before payment. A mutual contractual obligation results from customer order or acceptance of Natura Viva’s offer. A binding contract is made, when the customer signs up for the event or reserves the rental equipment.

Cancellation terms:
a) If the cancellation takes place more than 14 days before the event, we will try to find another time for the event. If this does not succeed, we charge 25 € for general costs.

b) If the cancellation takes place less than 14 days before the event, we charge the full price.

There is no reimbursement for unused services.

Equipment rentals, under 24 hours

Payment terms:
The customer has an obligation to acquaint him/herself with the contents and conditions of the offered tour and report possible mistakes and inconsistencies to Natura Viva before payment. A mutual contractual obligation results from customer order or acceptance of Natura Viva’s offer. A binding contract is made, when the customer reserves the rental equipment.

Cancellation terms:
a) If the cancellation takes place more than 24 hours before the event, we will try to find another time for the event. If this does not succeed, we charge 10 € for general costs.

b) If the cancellation takes place less than 24 hours before the event, we charge the full price.

c) If the Natura Viva staff decides, that it is not safe to pursue the activity in a safe manner (for example strong winds at sea), we reserve the right to cancel the reservation. In this case the we will try to find another time for the reservation or refund the whole price even if it is less than 24 hours before the start of the reservation. 

There is no reimbursement for unused services.

Accommodation services

General

All the prices include VAT (10 %, 14% or 24%) and the prices are given in euros (€), unless otherwise mentioned.

We reserve the right to cancel the purchase or amend the price if the product ordered or the price is not in accordance with market price due to, for example, technical or human error in the online store.

We reserve the right to change the prices, terms and conditions. The customer accepts these delivery terms when placing the order.


Delivery times

As we only offer services in our online store, each service is delivered during the time specified in the product. To change the time of the purchased service, look at 1.


Delivery methods

As we only offer services in our online store, each service is delivered during the time specified in the product. To change the time of the purchased service, look at 1.

There are no added delivery costs to the services.


Payment methods

The following payment methods can be used to pay online store orders. In connection with each payment method you can see the possible additional cost for the payment method in question. We reserve the products for unpayed orders for max. 14 days after which the products are released and can be purchased by anyone.

Some of the payment methods may require registering to Natura Viva or to a third party customer register. External service provider's terms of use can be found from each service providers' own website.

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: https://www.bambora.com

Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.

Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Everyday: Everyday credit limit is at least 300 eur. Pay with one transaction by the end of next month (no extra fees) or with monthly payments. Minimum sum per monthly payment is 1/5 of the total sum of the bill. After the due date, 5% monthly interest rate is added. Annualized percentage rate for typical 500 eur credit is 48,52 %. More information: www.everyday.fi

Euroloan: Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The payment method is enabled for payments from 10 to 2000 eur. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 1500 eur credit is 26,1 % when the payment term is 12 months. The total price is 1697,15 eur (incl. interest rate 6 %, invoicing fee 3,95 eur/month, opening fee from 3 eur).

Euroloan Consumer Finance Oyj reserves a right to review the credibility and the address information of consumers using Euroloan invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review. The order is delivered only to the address registered to the Population Register of Finland. More information: www.euroloan.fi/luotot/laskujaosamaksu

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

 


Customer returns

Look at our payment and cancellation terms (1.)


Sales territory

Our services such as kayak tours and courses can be ordered worldwide.

Takaisin ylös / Back to top